Customer Problems

 
 

Convenience

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  • Dealerships too far away

  • Long wait time for appointments at dealerships

  • Long delay for some replacement parts

 
 
 

Understanding

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  • Driver & mechanic speak a different language

  • Confusion around meaning of warning signals

  • Reasoning behind high repair costs

 
 

Certainty

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  • Fear of the MOT result

  • Fear of unexpected break down bills

  • Concerns for family safety

 
 
 

Trust

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  • Dealerships seen as pushing sales

  • Fear of being ripped off

  • Feeling like ‘just a number’